New ShowMojo team members receive a user registration email that includes a link to change their password and access their account. If the new user follows this link and receives an "Invalid Token" error, then follow these steps to resolve the issue:
- Go to the Team Settings page and click Edit on the Multi-User Options section.
- Locate the team member and click the resend login details link to the right of the team member.
- Ask the new user to ensure they are not logged into ShowMojo on their browser. If the user is logged into ShowMojo on their browser, ask them to log out.
- Ask the new user to open the new user registration email and try the link.
- In the unlikely scenario the previous step does not work, ask the new user to repeat the same steps in a different browser.