Using ShowMojo's Driver License and Document Verification‍ feature and reviewing those licenses? Here's some important things to look for.

What to Look For

Here are questions to ask when reviewing the license.

1. Is the name spelled correctly in the schedule-a-showing form? We all make typos, but we should be pretty good at typing our own names.
2. Is the name order correct in the schedule-a-showing form? ShowMojo has observed this issue first-hand on fraudulent showings. When looking at an id, fraudsters may not take the time to correctly identify first versus last name. But what local is going to provide their last name then their first name? At the same time, do be cautious with foreign names. The Chinese, for example, normally do write last name then first name.
3. Is the driver’s license still valid? Check the date.
4. Does the email address in the schedule-a-showing form look legitimate? For example, look out for jimsmith@yahoo.com when the prospect’s name is Jane Doe.
5. Does the domain of the email address look legitimate? Is it a known free service (gmail.com, yahoo.com, iCloud.com), a company domain, a government domain, or a local university domain? You can always paste the domain into a web browser to check. Watch out for domains that don't have a legitimate looking website or that offer disposable email addresses.
6. Check the state and address on the license. If the person is not local, then give the license extra scrutiny.
7. Check the phone number area code submitted in the schedule-a-showing form. If you don't recognize the area code, you can do a web search to find the physical location. Does it match the general location of the license?
8. Look at the photo itself for anything that looks odd. For example, did the prospect not send a photo, but a screenshot of a phone screen that includes the photo. Odd photos happen. They don't necessarily indicate fraud, but they could be a yellow flag.

This list is by no means exhaustive, but we've tried to add all the good ideas we could come up with.

What to Do When You're Not Sure

If you are suspicious about someone, but not suspicious enough to simply reject the showing, you have options. You may: 

• Call them to try to confirm who they are.
• Conduct a short video call, since you now have their photo. 
• Ask them to send a video stating the name of your company and the address of the home they want to view. Something like: "My name is Jim Smith. I am making this request to Big Time Property Management. I'd like to view 123 Main Street."

But be very careful. Never disclose what caused you to check on the prospect. You can never be 100 percent sure who you are dealing with. And you don’t want to unintentionally help any scammers.

What to Do When You've Found a Scammer

This is not comprehensive, but the two most important things we can propose are:

1. Blacklist the Fraud-Related Email Address or Phone Number‍.
2. Clearly the listing related to the showing is being fraudulently advertised somewhere. Search Facebook Marketplace and Craigslist to see if you can find the address and request that it be taken down.