Overview

Some ShowMojo accounts -- especially Property Management Inc. (PMI) -- have the following situation with their listings:

• The listing live and are updated in Propertyware.
• The listings are pulled into PMW for marketing.
• ShowMojo is configured to pull the listing data from PMW.

The advantage to pulling listings from PMW and not Propertyware is that ShowMojo schedule-a-showing buttons can be automatically added to your PMW-maintained marketing website. Here are the steps to Enable Schedule-a-Showing on PMW / FreeRentalSite.

There are two downsides to this approach:

1. There's additional effort required to maintain listing contact information (so ShowMojo can automatically respond to every lead). This issue can be overcome by disabling syndication on both Propertyware and PMW.
2. There are known issues with multi-unit listings imported from Propertyware into PMW.

Critical Guidance on Syndication

When pulling listing data from Propertyware, PMW pulls email and phone contact information in from the individual Propertyware listing. To ensure all leads are sent to ShowMojo, one of two steps are required:

Option 1: Disable syndication on both Propertyware and PMW. 

This is the simplest approach. It will ensure ShowMojo can directly ensure that all contact information is correct when syndicating. To do this:

1. Turn Off Propertyware Listing Syndication‍.
2. Turn Off PMW / FreeRentalSite Listing Syndication‍.

After taking these steps, no additional updates will be required to individual listings.

Option 2: Use Propertyware and/or PMW syndication and maintain listing contact details in Propertyware

It's important to understand that this solution requires that the contact information on each Propertyware listing be updated.

The steps to follow this approach are detailed in this article: Send All Propertyware Inquiries to ShowMojo. Please note there are both one-time setup steps as well as a step that must be taken with each new listing.

Regarding syndication, PMW syndication is enabled by default. Unless you've explicitly disabled syndication with PMW, there is nothing to do there.

Critical Guidance on Multi-Unit Listings

There is a known listing import issue between Propertyware and PMW that can cause unit numbers to be removed from listing addresses. When ShowMojo is configured to import listings from PMW, there is no fix for the issue itself, as the data is lost before it reaches PMW -- and therefore cannot be transmitted to ShowMojo.

The one known workaround is to always include the unit number in the address section for each listing on Propertyware's Marketing tab -- and not just on individual units -- though we assume there are drawbacks to this solution.

ShowMojo has done everything possible to inform PMW and Propertyware about this issue.