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Get Started with VaultLOCKS
So you just got your first set of VaultLOCKS eLockbox. The VaultLOCKS eLockbox is designed for use within North American timezones (from Puerto Rico...
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Complete a VaultLOCKS System and Hardware Test
This is a quick checkup to confirm the main features of a VaultLOCKS are working correctly. Go to the Digital Access Report and locate...
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Time Zone Auto-Detection for Self-Showings
This article is of interest to anyone: Only using MojoLocks or VaultLOCKS eLockboxes on an account that spans multiple time zones. Who explicitly enabled...
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Unlock a VaultLOCKS eLockbox That Has Run Out of Power
Each VaultLOCKS eLockbox comes with two copies of the same key that can be used to manually open both the shackle and the key...
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VaultLOCKS Repair or Replacement Request
Things break. We know it. Even our beloved VaultLOCKS. VaultLOCKS offers a one-year warranty on all parts and mechanics of each eLockbox. And ShowMojo...
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Problems with Keys Not Being Placed Correctly into VaultLOCKs eLockboxes
Older versions of VaultLOCKS eLockboxes had a key tray that, while certainly sufficient, could be mis-used by prospects. VaultLOCKS has developed a new key...
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Prospects Report Issues Accessing a VaultLOCKS eLockbox
At present, we are only aware of three reasons why a prospect might be having difficulty accessing a VaultLOCKS eLockbox. These are: The prospect...
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Obtain Duplicate Keys for a VaultLOCKS eLockbox
It should be easy to have copies of keys created for your VaultLOCKS eLockbox. Just take a key for the eLockbox to a local...
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Open the Shackle on a VaultLOCKS eLockbox
The Shackle on a VaultLOCKS eLockbox can be opened one of two ways: Using the physical key included with the eLockbox. Requesting a 1...
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VaultLOCKS Access Code Unlocks the Shackle Instead
On rare occasion, a prospect or someone on your team might report that the access code for a VaultLOCKS eLockbox unlocked the shackle instead...
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VaultLOCKS eLockbox Bluetooth Features
With the ShowMojo Mobile App you can open or unshackle a VaultLOCKS eLockbox via Bluetooth. There's no access codes required. Just use the Open...
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Shackle Won't Latch on a VaultLOCKS eLockbox
The shackle on a VaultLOCKS eLockbox may not latch after using a code to open the shackle. If you encounter this issue: Either via...
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VaultLOCKS eLockbox Keypad Does Not Respond
The keypad on a VaultLOCKS eLockbox will light upon pressing any key on the keypad. If the keypad does not light, follow these steps...
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VaultLOCKS eLockbox Error Code Diagnostics
VaultLOCKS eLockboxes will transmit error codes after code entry, which can be useful for identifying the reason an eLockbox will not accept a code....
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Replace a VaultLOCKS eLockbox Key Cylinder
This process details the procedure for changing the lock cylinder assembly in a VaultLOCKS electronic lockbox. Please note: This process requires strictly following these...
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Troubleshoot a VaultLOCKS eLockbox with the Customer
The best way to resolve a customer issue on a lockbox is to set up a mutual time where the user has the lockbox...
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VaultLOCKS Access Codes
Every VaultLOCKS eLockbox has at least two access code types available: One hour: Provides access for a specific hour on a specific day, with...