No matter how much information you share with ShowMojo’s Live Answer agents, there are times when your team might be better suited to take a call. That’s why Live Answer has a call transfer option. Need some real world examples?

• Send any callers with a non-leasing question to your main office line. Especially helpful when your team isn’t running all leasing activity through a separate dedicated line (though a dedicated leasing line is a recommended best practice).
• Send new owner inquiries directly to your sales team. You can already instruct Live Answer agents on how to handle inquiries from new owners, but no one would blame you for prioritizing these even more. 
• Send all prospects with questions directly to one of your agents. When our Live Answer team can’t answer everything to get that showing scheduled, we can do a real-time hand-off to someone on your team. 

Exactly when (and how) a Live Answer agent transfers calls is entirely up to you. Configurations include:

• A button name and description to easily inform agents when to use this option.
• A schedule to make the call transfer button available only at certain times (such as your team’s business hours).
• An option to disallow prospect questions (via email) when the call transfer button is available.

The call transfer feature is built to handle those cases when your team isn’t available to answer a transferred call. Our agent stays on the line until the call connects, and will provide additional options to the prospect when no one else is available. 

Transfer Calls to Agents

ShowMojo Live Answer team can now transfer calls to your Primary Agent or Showing Agent. 

You can set the preferred agent (primary or showing agent) in the Team Settings, Listings & Showings section in the "Listings will be marketed using" field.

And here's how it works:

• When listings are marketed using Primary Agent, calls will be transferred to the Primary Agent assigned to the listing.
• When listings are marketed using the agent showing this listing (or account info when shown by multiple agents), calls will be transferred to the showing agent who owns the calendar the listing is assigned to.
• When a listing is assigned to multiple calendars and marketed using the agent showing this listing (or account info when shown by multiple agents), calls will be transferred to the first applicable showing agent in the Team Members list.

Calls are transferred to the default phone number when one of the following is set:

• Listings will be marketed using the Primary Agent and there is no Primary Agent set, the listing is not assigned to any team member or Primary Agent doesn’t have a phone number.
• Listings will be marketed using the agent showing this listing (or account info when shown by multiple agents) and the listing is not assigned to any team member or showing agent doesn't have a phone number.
• Listings will be marketed using the account-level publicly-visible contact information.

Note: Transfer Calls to Agents feature is only available on Multi-User team type. 

Ready to get started? Just go to the Phone Settings page and scroll down to the Live Answer Call Transfer section. Please note this section in visible only when Live Answer is enabled on the account.