If you need assistance with an issue that's not covered in the Customer Knowledge Base, you can contact ShowMojo support directly from the Help page while you are logged in to your ShowMojo account.

It's All About the Details

Keep in mind that ShowMojo support can work faster and more efficiently if your support request provides enough descriptive information for us to investigate your question or concern.

For example,

• Are you having an issue about one or more listings? Remember to provide the exact street address(es) and any applicable unit number.
• Perhaps you have some questions about one or more showings or leads? Be sure to send us the prospect's name, date and time of the showing, and whether its upcoming, previous, or cancelled.
• Did you get an email and need to know why? Providing us with an example, or even the specifics for the email in question (such as subject, recipient's email address, and data and time) gives us what we need to track it down.

These extra details ensure that we are able to assign the correct team member for the question or concern you have and it allows us to start our investigation immediately without having to request more information, which all equates to you getting an answer sooner!

What Account Has The Question

Does your organization have more than one account with ShowMojo? Don't forget to correctly identify which account that you are referencing in your support request. The easiest way to do this is to be sure that you are logged into the correct account before submitting your request on the Help page.

Phone Support - What To Do When You Need It?

Several of our monthly billing plans include outbound phone support for those questions that may not be easily answered. Be sure that before you request a call, you provide enough descriptive information for ShowMojo support to assign the right team member. If you haven't, we're going to need to ask! To request a phone call, please initiate a live chat on the Help Page and mention that you would like a phone call. The chat agent will help you get it scheduled with a ShowMojo team member.

Are you on a plan without phone support but still need a little extra help? We've got you covered! Schedule an Account Check-in for all those "extras" and we'll set aside time when its convenient for you to walk you through your questions in a screenshare environment which is really the best of both worlds when it comes to figuring things out.