In a case where one or more listings have been taken off-market in the Listing Import Source but are still on market in ShowMojo, the issue is typically due to one of type causes.
First Possible Cause -- A Scheduled Import Has Not Yet Completed
ShowMojo has not yet synced with the Listing Import System. To check this, initiate an Immediate Listing Import.
Second Possible Cause -- An Import Issue
Go to your ShowMojo Dashboard and look in the upper part of it to see if there are any open import alerts. If there's one or more open import alerts, addressing and correcting the cause of the alert should also resolve the import issue.
You can also check the email alerts that ShowMojo sends about import issues:
- ShowMojo has detected an unusual percentage of listing to go off-market all at once. In this case, ShowMojo sent an Alert Email to Confirm Off-Market Listing Activity. Check your email inbox (belonging to your ShowMojo Account Owner Email Address) for an alert like this. If you find it, follow the link to approve the off-market activity.
- ShowMojo has detected a duplicate listing address on the listing import source and suspending import activities. Check your email inbox (belonging to your ShowMojo Account Owner Email Address) for an email with the subject line: Listing Import Error: Duplicate Listings. If you find one of those emails, please resolve the issue. (For more information on this issue, see Issues Caused by Duplicate Listings with the Same Address.)
- If your listing import source is Propertyware, the issue could be caused by a listing with one or more corrupted photos. You can see the issue for yourself when trying to view the listing from your Propertyware listings widget (on your website). You will find that not all listings will not load. This issue -- and its remedy -- are explained in the article: Propertyware Listings Not Importing Due to Corrupted Photos.