• Support
    • Scheduling
  • Configure ShowMojo to Schedule In-Person Showings

    ShowMojo takes a very different (and powerful) approach to automated scheduling of in-person showings. Initially, you might need to invest some time to: Figure...
  • Configure a Calendar for Group Showings

    ShowMojo is built to schedule group showings out-of-the-box. But there is still some calendar configuration that you might need to do for group showings....
  • Configure a Calendar for Individual Clustered Showings

    ShowMojo provides a way to schedule one-on-one individual showings in clusters, so they can be completed in a very efficient manner. Here’s how you...
  • Use a Zoned Calendar Strategy to Efficiently Schedule in Different Geographic Areas

    If you have a set of listings near each other in one location and another set of listings near each other in a different...
  • Set Availability When You Cannot Maintain a Weekly Schedule

    ShowMojo's scheduling functionality is built from a set-it-and-forget-it perspective. That is, you (1) create one or more calendars, (2) set your weekly showing schedule,...
  • Smart Show Versus Open Show

    ShowMojo gives you significant power and flexibility when scheduling showings with your prospects.  Based on the calendar options you select, Smart Show offers showtimes...
  • Get Started as a Showing Agent

    While this article is written from the perspective of a new showing agent, it also serves as a great checklist for those showing agents...
  • Using ShowMojo without Scheduling Is Not Advised

    ShowMojo is built from the ground up to automate the scheduling process for residential rentals. This is core to the platform and the initial...
  • Blacklist a Prospect by Email Address or Phone Number

    Do you have an overachieving prospect with an underwhelming rental history? Are you receiving listing-site spam from someone fishing for leasing agent email addresses?...
  • Not All Available Showtimes (or No Showtimes) Displaying on the Schedule-a-Showing Page

    When it comes to scheduling, ShowMojo does an awful lot, and that means that sometimes there are less showtimes available (or appearing as available)...
  • When ShowMojo Does and Does Not Send Showing Details Emails

    Single-User Behavior ShowMojo sends a Showing Details Email to the  Account Owner  or a team member on a new or updated showing in all...
  • Using Document Verification with Lead Claim

    Do Not Notify Team Members About Claimed Showings When using document verification with Lead Claim, it is recommended that ShowMojo NOT notify all team...
  • Let Prospects Select Their Own Showtimes with Propose Showtimes

    The propose showtimes feature allows a prospective renter to name possible showtimes that would work for them.  The "prospects can propose three alternate showtimes"...
  • Completely Turn Off Propose Showtimes

    On new accounts, all Propose Showtimes functionality is disabled by default. However, if your prospects have somehow found the ability to email you with...
  • You Are Not Missing Showtimes but Just Using Smart Show

    Do you think ShowMojo isn't making all your showtimes immediately available to prospects. Well, head over to the Calendar for that listing and check...
  • Whether or Not to Schedule Using Open Houses

    Before you use ShowMojo for scheduling open houses, please take a moment to ask if that's something you really want to do. ShowMojo improves...
  • Showing Notification for Current Tenants, Owners, and Others

    ShowMojo can automatically notify tenants, owners, and other third parties of upcoming showings on a daily basis (saving you both time and hassle). You...
  • Enable Showing Acceptance for a Specific Listing

    Sometimes you have an agreement with a tenant or owner, allowing them to approve each showtime. Or, for whatever reason, you want to review...
  • Allow Third-Party Agents to Conduct Their Own Showings

    ShowMojo can ask third-party agents (typically Realtors) to provide their company name and license number instead of answering the normal screening questions. Additionally, this...
  • An Old Prospect's Information Is Auto-Filling on the Schedule-a-Showing Page

    Don't panic. This is a feature, and one we are quite proud of. And the simple solution -- to cut to the chase --...
  • Propose Showtimes Feature Displays Only Empty Dropdowns

    ShowMojo's Propose Showtimes feature lets a prospect identify three different showtimes that would work for them. If, on the schedule-a-showing page, there are absolutely...
  • Restrict Listings to One Showtime or Show Window Per Day

    Many showing agents prefer to show each listing only once a day, but they are flexible about the specific time, allowing the first prospect...
  • Restrict Listings to a Specific Number of Showings Per Week

    Many showing agents prefer to show each listing only a certain number of times per week, but they are flexible about the specific time,...
  • Reasons for Rejected Showings

    ShowMojo does a lot of different things when scheduling, and this includes coordinating with two and even three parties. The following features can result...
  • Default Behavior When A Listing Has No Available Showtimes

    It has been a dilemma right from the beginning. What to do when a listing has no available showtimes. We've learned there's no right...
  • Contact Later Feature Overview

    Contact later is ShowMojo's Default Behavior When A Listing Has No Available Showtimes. It operates like this: ShowMojo screens the prospect and accepts their contact...
  • Pre-Marketing Feature Overview

    Pre-marketing is the practice of advertising a listing before it can be shown, collecting email addresses, then -- when the place is ready to...
  • Automatically Assign Imported Listings to the Correct Calendars, Showing Agents and Listing Groups

    When on-marketing a listing based on its status in the Listing Import Source, ShowMojo tries to automate everything that needs to be done to...
  • Use Custom Details on Imported Listings to Auto-Assign Regional Calendars and Listing Groups

    ShowMojo can be used to assign listings to Regional Calendars and Listing Groups directly from your property management software (or any other  Listing Import...
  • Lead Claim Feature Overview

    Lead claim is one of ShowMojo's team configuration options. It is modeled on the typical real estate office. When a generic inquiry hits the...
  • A Showing Was Scheduled by Someone Using the Third-Party Agent Link Who Was Not an Agent

    ShowMojo's Third-Party Agent Scheduling feature allows you to add a special listings gallery link to your MLS so agents who have access to that...
  • No Edit or Update Option Available on the Calendar Page

    If a Showing Agent team member can view the Calendar page but not make any updates because there are no edit buttons, then the...
  • View, Assign and Switch Showing to Team Member Assignments in Lead Claim

    When using Lead Claim, you can view and assign a team member to a showing when viewing only showings on the  ShowMojo Dashboard . ...
  • ShowMojo Auto-Fills Prospect Information on the Schedule-a-Showing Page

    This is a really great feature that was built into ShowMojo from very early on. After a prospect schedules a showing, ShowMojo remembers the...
  • Efficiently Show Multiple Listing at the Same Property

    In multi-family situations it is not uncommon that multiple units in a single property go vacant at once.  Location-Based Scheduling When scheduling showings for...
  • Investigate the Cause of Double-Booked Showings

    For the purpose of this article, we are defining a double-booked showing as: Two or more showings. Booked at the same showtime. At two...
  • Reduce Call Times with an Automated Pre-Showing Questionnaire Followup

    One major purpose of ShowMojo is to keep you from having to answer the phone. Nonetheless, there’s always been a small percentage of prospects...
  • Using a Single or Shared User Account with Multiple Team Members

    In and of itself, ShowMojo has no issue with using a Single User or Shared User account for multiple team members who might be...
  • The Two Calendar Types Used for Scheduling

    When you create a new calendar in ShowMojo, you can select between one of two calendar types.  The Standard Calendar: an intuitive, all-purpose calendar...
  • The Standard Calendar Type

    This is the default calendar that comes pre-set with each new ShowMojo account. When creating a new calendar and selecting a Calendar Type this...
  • The Regional Calendar Type

    This calendar type does what it says on the tin, enabling very dynamic demand-driven scheduling for a dozen or more listings all located in...
  • The See It Now Option is Not Appearing for One or More Listings on a Lockbox

    ShowMojo typically provides a See It Now option for listings that are shown via a lockbox. If you don't see this option present on...
  • Standard Calendars Cannot be Default Calendars and Cannot be Assigned from the Listings Page

    The Standard Calendar is quite powerful, because of its ability to juggle show windows with different listing sets. That flexibility does come with a...
  • Investigate a Showing Scheduled at an Unusual, Unexpected or Potentially Disallowed Time

    ShowMojo's scheduling algorithms are, dare we say, maddeningly complex. We certainly don't want it this way, but they need to be in order to...
  • Communication to Prospects on a Showing Reschedule Request

    Reschedule requests can be sent manually from the ShowMojo Dashboard. They are also sent automatically for a variety of reasons, often related to Rejected...
  • Limited or Too Many Showings Per Showtime When the Same Listing Belongs to Multiple Calendars

    There is a known situation that can occur when: A listing is assigned to multiple calendars under the same team member (or single user...
  • Update a Calendar Time Zone to Match the Account Time Zone

    ShowMojo calendars can be individually configured to work in different timezones, allowing a single ShowMojo account to schedule showings across vast distances. Most accounts...
  • Communication to Prospects on a Showing Cancelation

    Showings can be canceled a number of ways. Most often they are canceled by the showing agent responsible for the showing or by ShowMojo...
  • Piggybacking Last-Minute Showings on Properly-Scheduled Showtimes

    ShowMojo lets prospects “piggyback” on already-scheduled showtimes up to one hour before the showing  (or whatever other number of hours you chose). For example,...
  • Place a Single Listing on Its Own Schedule (and Calendar)

    Using ShowMojo, any listing can be assigned to its own individual calendar, when that listing needs to be shown on its own schedule, separate...
  • Block All Scheduling for Holidays and Other Full Days (No Showing Days)

    Holidays, company-wide event days, and long weekends can all be blocked so no showings can be scheduled on your ShowMojo account. To do this:...
  • Remove (or Delete) a Calendar

    This operation is quite straightforward: Go to the Calendar page. If you have access to more than one calendar, you will see a calendar...
  • Obtain a Third-Party Agent Scheduling Link for a Specific Listing

    There may be a time when you wish to direct third-party agents to a specific listing instead of sending them to all your current...
  • Listings that Should Show Only Propose Showtimes Also Display Pre-Approved Showtimes

    Even if you remove all availability from the calendar(s) related to a listing -- and have Propose Showtimes enabled -- prospects may still see...
  • ShowMojo Sends Text Messages about Canceled or Rescheduled Showings When Needed

    ShowMojo is designed to use text messaging whenever that is the best option, but not to overload (and annoy) prospects and others with text...
  • Reschedule a Showing (as a Showing Agent or Other Team Member)

    There are two primary ways to reschedule a showing in ShowMojo.  Set a New Showtime When logged into ShowMojo -- on web or mobile...
  • Stack Last-Minute Showings Alongside Properly-Scheduled Showings

    Are you showing an occupied listing and looking to stack (or sneak) a last-minute showing on top of an existing showing that scheduled in...
  • Manage and Schedule Multiple Listings in a Single Property

    ShowMojo has a special set of features for managing and scheduling multiple listings as a single property. These features can be used both with...
  • Set the Duration of a Showing (or Other Appointment)

    The duration of a showing is set in one of two ways: For normal showings: the duration comes from the calendar upon which availability...
  • Limit the Number of Showing Clusters Scheduled at a Listing Per Day and Per Week

    What's a Showing Cluster? A showing cluster is a collection of in-person (not lockbox) showings scheduled at the same time at the same listing....
  • Listing Page Will Not Load, Is Slow to Load, or Displays a 504 Error

    In general, the only issue that will cause a listing page to load very, slow, not load -- or display a 504 error --...
  • Use Drive-Time Scheduling without Autonomous Scheduling

    Drive-time scheduling can be used independent of  Autonomous Scheduling . It automatically inserts traffic-aware drive times when scheduling alongside current showings. It can improve...
  • Autonomous Scheduling Feature Overview

    Autonomous Scheduling is a straight-forward and smart solution that schedules your showings in location-aware clusters no matter how large of a geographic area your...
  • Add an Autonomous Scheduling Calendar

    There are two things to keep in mind as you get started with Autonomous Scheduling: You do need to have Autonomous Scheduling Enabled on...
  • Enable Autonomous Scheduling (and Drive-Time Scheduling)

    Follow these steps to enable both Autonomous Scheduling (and Drive-Time Scheduling) on your account.  Enable Autonomous Scheduling Autonomous scheduling can be enabled by an...
  • Running Late Feature Overview

    If you are running late to showings for the next couple hours, or the rest of the day, ShowMojo can effortlessly: Text and email...
  • Emergency Reschedule Feature Overview

    When you have a real emergency, ShowMojo: Cancels the relevant showings. Communicates your custom message to the prospect by email and text. Lets you...
  • Feature Overview: Showing Surge

    Showing Surge is world-class multi-user scheduling that falls back on a more intelligent lead claim. Your regular showing agents automatically get the showings on...
  • Let Prospects Select the Time Zone of their Showing

    Is your company located on one of those timezone edges where it is not always clear what timezone applies to the showing? ShowMojo has...
  • When ShowMojo Automatically Cancels, Rejects or Declines Showings

    Because ShowMojo automates so much, it can sometimes be difficult to determine the exact reason why a showing is not scheduled or removed from...
  • Showing Behavior When a Listing is Switched between Self-Show and In-Person Showings

    When an on-market listing has in-person showings already scheduled and a digital access device is added to the listing, all showings that haven't been...
  • Schedule and Conduct Real Time Virtual Tours

    In addition to promoting pre-recorded Video Tours and 3D Tours on ShowMojo listing pages and in outbound messaging to prospects, ShowMojo can also be...
  • Rent Manager Import of the "Don't Show Before" Date

    Listings imported from Rent Manager into ShowMojo can automatically be set to Not Allow Showings on a Listing Before a Specific Date. This setting...
  • Occupant Showings Conducted by Residents and Owners

    Some managers and landlords have an agreement with one or more residents or owners where the occupant of the home conducts the showings. ShowMojo...

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